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At the recent European Business Excellence Awards, Zing Mortgages were awarded Best Customer Service... This was a well-deserved win for Paul Flavin, the owner of Zing Mortgages, who was extremely pleased to be picking up such a respected award, “we have invested a lot of time into making sure our customers are at the forefront of everything we do. It’s really reassuring to know that the emphasis we put on customer service is paying off. I am so proud of the team for supporting these deep routed company values.”

Supported by Essex’s multi-award-winning business coach, Lucas Vigilante, Paul put a plan in place to maintain this high level of customer service in his company. Lucas attended the awards with Paul and the Zing team, and spoke of the progress the company has made in a short amount of time, “Paul more than deserves this prestigious award. Impeccable customer service is crucial to the success of any business, and I can safely say that Zing Mortgages really do put their customers first. They not only offer the best customer service in the mortgage industry but, I genuinely believe they offer the best customer service of any company I have ever come in contact with. The team is constantly accessing & making updates to the systems they had in place, and the results are speaking for themselves. Here’s to another year of success and growth.” 

Established in 2010, and rebranding to Zing Mortgages in 2013, the services they provide make the ‘shopping around’ aspect a lot less daunting for prospective homeowners. Zing’s team concentrate on presenting the best quality, relevant advice to all their customers, and offer a service where a team of advisors is available to assist for as long as they should be needed. Perhaps more importantly, Zing ensure that all customers are updated constantly so that the panic of not knowing what’s going on is avoided, with any issues being sorted before they become a problem.

Interested in how Zing built on their customer satisfaction levels? Visit

If you’d like to speak to Zing please call 01375 311028

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